Privacy Policy

1. Who We Are

Crescent Electrical Ltd ("we", "us", "our") is a UK limited company providing electrical contracting services across Greater London.

2. What Information We Collect

When you use our website or request our services, we may collect the following types of personal information:

Information You Provide Directly:

• Contact details: Name, email address, telephone number, mobile number
• Property information: Postcode, property type, number of bedrooms, property status
• Enquiry details: Service requirements, project descriptions, preferred timeframes
• Uploaded documents: Property photographs, floor plans, existing electrical certificates (EICRs), building plans
• Quote information: Rewire type, property access details, additional requirements

Information Collected Automatically:

• Website usage: Pages visited, time spent on pages, navigation paths
• Device information: Browser type, operating system, device type, IP address
• Analytics data: Google Analytics 4 collects anonymised usage statistics (when you consent)
• Advertising data: Google Ads conversion tracking, click identifiers (gclid), UTM campaign parameters (when you consent)

3. Why We Collect Information & Legal Basis

We process your personal information under the following lawful bases under UK GDPR:

4. How Long We Keep Your Information

We retain your personal information only as long as necessary:

• Quote enquiries (no work carried out): 2 years
• Electrical installation records & certificates: Minimum 7 years (legal requirement)
• Financial records: 6 years (HMRC requirement)
• Website analytics: 26 months (Google Analytics default)
• Marketing consent: Until you withdraw consent or 3 years of inactivity

5. Who We Share Your Information With

We do not sell your personal information. We may share it with the following trusted service providers:

• Email service provider (Resend): To send quote confirmations and notifications
• Google Analytics & Google Ads: For website analytics and advertising measurement (when you consent)
• Cloud hosting provider (Emergent): Our website and database infrastructure
• NICEIC/scheme providers: For certification and compliance purposes where applicable
• Payment processors: If you make payments (e.g., Stripe, bank transfers)

Some of these services may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions).

6. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information:

• HTTPS encryption for all website communications
• Secure server-side storage of sensitive data
• File upload restrictions and validation
• Access controls and authentication
• Regular security monitoring

7. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Ask us to correct inaccurate information
• Right to erasure: Request deletion of your information (subject to legal retention requirements)
• Right to restrict processing: Ask us to limit how we use your information
• Right to data portability: Receive your information in a portable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for analytics and advertising tracking

To exercise any of these rights, please contact us at info@electriccertificate.co.uk

8. Cookies & Tracking Technologies

We use cookies and similar technologies on our website. For detailed information, please see our separate Cookie Policy.

You can manage your cookie preferences at any time via Cookie Settings.

9. Right to Complain

If you are unhappy with how we have handled your personal information, you have the right to complain to the UK's supervisory authority:

10. Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: